For any assistance with your order please contact us at the following: service@crazybutcher.com or Ph 1-877-521-9050 Direct 303-881-6787 Please leave a message if you do not reach The Crazy Butcher or a customer service representative. Address: Po Box 300385 Denver CO 80203 Thank you If you are for any reason unhappy with your order, Crazybutcher.com guarantees to refund or replace your order at no charge upon return of the undesirable item. Crazybutcher.com will refund shipping costs for all items returned UPS ground. service@crazybutcher.com